Terms and conditions of Vet4life Family membership
When joining the Vet4life Family you are accepting these terms and conditions. We don't like long boring legal documents but it is important to read these carefully, and please ask a member of staff if you have any queries.
Your responsibilities – you are responsible for following our vets’ and nurses’ guidance, and for ensuring your pet attends the practice regularly for the preventative healthcare checks which are included as part of your membership of the Vet4life Family. If we are unable to maintain your pet’s health because you haven’t followed guidance or attended the practice we may have to terminate your membership. Termination would be in writing as outlined below, and with immediate effect.
Ending our agreement / cancelling your membership:
With regard to this agreement, either party wishing to give notice to the other should do so in writing.
‘In writing’ includes emails, letters sent by post, or delivered by hand.
When we write to you by post, we will use the address most recently provided.
If you wish to write to us, please use the email address email@example.com or send letters to Vet4life Family Administration, 160 High Street, Teddington, Middlesex, TW11 8HZ
Should you ever have cause to complain about the service you receive, please follow the practice’s normal complaints procedure (available on our website www.vet4life.co.uk).
How we use your information
Easy Direct Debits Limited and Vet4life will hold and use your personal data (as defined by the Data Protection Act 1988) for the purpose of administering your preventative healthcare plan.
Both Vet4life and Easy Direct Debits Ltd may record and monitor inbound and outbound telephone calls for training purposes. These calls may also be referred to in relation to any future queries.
We will take all reasonable precautions to ensure the security of your data. Your data will not be shared with anyone else unless there is a legal requirement for us to do so.
You have the right to see your personal data. Please note that there may be a charge if you wish to do this. If you have any queries about the data we hold, or how we use it, please write to either Vet4life, 160 High Street, Teddington, Middlesex, TW11 8HZ or Easy Direct Debits Limited, 99 Holdenhurst Road, Bournemouth BH8 8DY.
Easy Direct Debits Limited is a company registered in England and Wales with company number 019633942 whose registered office is at Ebenezer House, 5a Poole Road, Bournemouth, BH2 5QJ
Vet4life is a limited company registered in England and Wales with company number 104 5724 40 whose registered office is at 160 High Street, Teddington, Middlesex, TW11 8HZ